04 April 2023
G4C Future Leader
G4C Future Leader SECBE Award 2023 Finalist
Sarah Bolton is Director of Services at the Lighthouse Construction Industry Charity. Through Sarah’s leadership and services, Sarah has helped circa 3600 families in crisis in 2022 alone. She has led the frontline service teams nationally to deliver a service of excellence. With a 95% satisfaction rate, Sarah developed support for the community we are in. Sarah’s success lies in her ability to improve and touch the lives of construction workers and families in crisis. The services Sarah develops ensure she stands out from the crowd as an inspirational leader.
Sarah has a strong track record of leading customer-facing teams. In her role as Director of services, Sarah leads all frontline staff with accountability for circa 3600+ service users. She has worked hard to establish herself in this role, proactively managing team objectives and the overall charity vision by setting clear goals and having regular development discussions. Sarah challenges her colleagues when necessary on outcomes and addresses service standards, which have impacted on the wider team. Through all this, Sarah is a supportive manager and role model. Who uses skills learnt as part of the IFLP Programme and coaching techniques to identify development objectives, encouraging all staff to reach their full potential by facilitating a range of work-related and personal opportunities for development. She has successfully managed to balance an inclusive, friendly working environment with earning respect as a leader, enabling her to address issues in a positive way. Her staff feel empowered to deliver in their roles but supported when help is needed.
Sarah is passionate about what the Lighthouse does and the social impact of delivering a high-quality product. She ensures, when designing programmes, that she learns from what has worked well previously and aligns this to future design. She does this through customer surveys, gathering information and case studies, which she aligns with the development of new services. Sarah responds to the needs of customers and the challenges the industry faces and adapts the products on offer to meet their requirements. The Lighthouse Charity partners with other local services to provide a holistic service to those with health, drug and alcohol, financial and social issues, to provide a tailored customer experience. Sarah constantly adds and improves the services that we offer because she believes in the change these services can make to the lives of the people the team works with.
By sharing the work Sarah does within the industry, one gets to share a message of support and services available to all in the industry and allied trades. Sarah has developed tutored masterclasses covering topics such as Building Resilience, Managing Stress, Work-Life Balance, Mindfulness, Bullying v Banter and Taking Control of a Drug or Alcohol problem. Sarah has implemented a training academy to ensure the charity's support can be offered in a way that suits all learning styles.
Established a 24/7 Helpline dedicated to the Construction Workforce and their families in the UK and Ireland that now receives over 350 calls a month from workers and their families in crisis looking for support.
Launched the Lighthouse Wellbeing Academy. This is a curriculum of freely available, self-paced or tutor led, proactive education programmes for anyone in the industry to improve their ability to tackle their own and others wellbeing.
Operationalised Make It Visible Onsite. This is a collaborative project with FORD to take the message of support to site workers and start the conversation on individual and team welfare and wellbeing. This project has saved lives!
Find more about Lighthouse Construction Industry Charity:
Find out who wins at the Constructing Excellence SECBE Awards 2023 Ceremony on Thurs 29th June 2023.
About the G4C Future Leader Award (sponsored by Vantage Building Control):
G4C is a driving force for industry change, through the development and connection of future industry leaders. The award is open to a person with less than ten years of experience in the construction and built environment sector (typically less than 35 years of age). More info